Our commitment to an extraordinary shopping experience: We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return or exchange an item. We aim to keep the process as simple and easy as possible.

How to Exchange an item:

Exchanging a product is simple and easy, we even aim to send out a replacement for free on the same day you contact us...what more could anyone want.....

To ensure a speedy exchange please follow the steps below:

1. Contact our customer service team via returns@mytuxedo.co.uk or phone: 0845 114 1144 and let them know:
1. Your Order Number
2. What you would like to return and what you would like to exchange the item/s for
2. Fill out the form at the base of your receipt noting that you would like an exchange. Please also state the required exchange i.e. you require a 34" Regular pair of trousers exchanged for a 34" Long
3. Please pack the unwanted item(s) securely and return the package to us within 10 days of notifying us of the exchange. Please ensure that you include the form at the base of your receipt. This will help us identify you when we are processing your exchange.
4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage.
5. A notification e-mail will be sent to you once your unwanted product has been received.

Please make sure the goods you want to exchange are in NEW condition, in their original state, with packing material and all tags attached. Please note we are unable to exchange any product if you have removed any labels or hang tags from the goods. If these items are removed your exchange will be rejected and you shall be responsible for the return postage to yourself.

For your protection, when you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, you will be charged for the outstanding balance of any overdue items after 10 working days from the date of initiating the exchange or we will arrange collection of the item from your residence at your cost.

*Subject to goods being in stock, you will be advised of the time an exchange will take upon contacting us, products are despatched the same day if the exchange request is received prior to 4pm Mon-Fri.

Returns & Refunds

• Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a product and do not want an exchange please return it, unworn or unmarked, with the despatch note, having taken reasonable care of it and complete with all packaging for a refund within 10 days of receiving the product.
• We will make the refund directly to the credit/ debit card used to place the original order within 14 days or earlier once we have inspected the returned product and are satisfied it has been returned to us in the condition it was in when delivered to you.
• You will only have to pay for the return postage of the product.
• Please be aware that we are unable to refund any product if you have removed any labels or hang tags from the goods. If these items are removed your refund will be rejected and you shall be responsible for the return postage to yourself.

After completing the relevant stages above please send the product back via a secure delivery method which requires a signature upon receipt (i.e. Royal Mail's recorded delivery) and return it to:

myTuxedo
Returns Department
7 Harvington Business Park
Brampton Road
Eastbourne
East Suusex
BN22 9BN

**Please note that you will be responsible for the products until they reach myTuxedo. Therefore it is strongly recomended that you insure the products that you are wanting to send back.**