Exchange  & Returns

Exchanges

If you have lost or misplaced your Returns & Exchange Form, do not worry you can download and print another RETURNS & EXCHANGE FORM by clicking here.

Standard Exchange

1. Contact our Customer Service department within 10 days of receiving your order by telephone on 01323 745910 or by em@il info@mytuxedo.co.uk and have your Order number MY****-***, Product code and / or description of the item(s) you wish to exchange to hand.
2. Please let us know why you wish to exchange the item on the form that came with your order so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition
5. Send the unwanted item(s) back to us at the address below, via recorded delivery, so you have proof of postage.
6. As soon as the original items arrive at our warehouse the exchange items will be sent out to you. MyTuxedo reserves the right to refuse any exchange if any of the above conditions are not adhered to.

Express Exchange
If you need a replacement item sent out before the item to be exchanged has been received back into our warehouse, we will charge the cost of the replacement item to your chosen payment card. Once we have received your originally ordered item we will process your refund.

1. Contact our Customer Service department within 10 days of receiving your order by telephone on 01323 745910 or by email info@mytuxedo.co.uk and have your Order number MY****-***, Product code and / or description of the item(s) you wish to exchange.
2. Please let us know why you wish to exchange the item on the form that came with your order so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached.
4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition
5. Send the unwanted item(s) back to us at the address below, via recorded delivery, so you have proof of postage.
6. We dispatch the new item(s) the same day; providing you ordered the exchange before 5pm otherwise we will dispatch the item(s) the next working day. You pay for the exchange item(s) and if required any Next Working Day delivery (an extra £5.95).
7. When the exchanged item(s) arrives at our warehouse we will refund you the cost of the addtional items sent out. MyTuxedo reserves the right to refuse any exchange if any of the above conditions are not adhered to.

Returns
We want our customers to have a great shopping experience on our website and offer hassle free returns. In the rare event that you purchase an item(s), of which you are not satisfied and you do not wish to exchange we will be happy to make a refund.

1. Please return the item(s) within 10 days of receiving your order.
2. Please let us know why you wish to return the item on the form that came with your order so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached. Please ensure that it is returned in the condition in which you received it, otherwise a nominal charge may be levied and we may not be able to process your exchange / return.
4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition.
5. Send the unwanted item(s) back to us at the address below, via recorded delivery, so you have proof of postage.
6. When the returned item(s) arrives at our warehouse we will refund the item(s)

My Tuxedo reserves the right to refuse any return if any of the above conditions are not adhered to.

Customer service email: info@mytuxedo.co.uk